HELB tightens portal rules, orders minor applicants to update national ID details
HELB said applicants who registered using their KCSE index number must now revise their account details by adding their national ID number and first name as captured on the identification document.
Students who applied for HELB loans or scholarships before the age of 18 have been asked to update their existing portal accounts with national ID details instead of creating new ones.
In a notice issued on Friday, July 11, the Higher Education Loans Board (HELB) said applicants who registered using their KCSE index number must now revise their account details by adding their national ID number and first name as captured on the identification document.
More To Read
- TTC student loans proposal unsustainable without dedicated sector budget, HELB warns
- HELB opens loan and scholarship applications for university, TVET students until August 31
- Funding delay forces 2,105 students out of school, over 7,000 suspend studies
- ‘We’re being priced out of education’: TVET students cry foul over sudden fee hikes
- President Ruto vows to go after schools defying fee payment on eCitizen
- HELB resumes disbursements to KMTC students after Treasury releases Sh500 million
"Do not create a new account. Simply update the one you opened using your index number with your national ID details," the board stated.
The update applies to students who used their KCSE index numbers to open accounts while still minors.
Once they log into the HELB portal using those credentials, a pop-up prompt will guide them through the ID update process.
HELB instructed that users should type in their national ID number and first name exactly as printed on the ID card to avoid validation problems.
After entering the correct details, they are required to click on the ‘Validate’ button. A message will confirm that the update was successful.
To complete the process, applicants must click on the ‘Register’ tab to finalise the ID update.
The board cautioned that opening a new account may interfere with a student's loan or scholarship application, potentially causing delays or data errors in the system.
HELB also addressed challenges faced by students applying for the September intake, particularly those receiving error messages.
On July 7, the agency urged affected applicants to contact HELB support through official platforms, including direct messages on social media.
"Seeing an error on the HELB App that your National ID is already activated on another device? Don’t worry! Just send us a direct message with your registered phone number and National ID, and we’ll assist you in getting it resolved quickly," HELB stated.
The board advised all applicants to follow the laid-down instructions carefully to ensure smooth processing of loans and scholarships.
Top Stories Today
